Service Commitment
Last updated: September 8, 2026
Purpose
This Service Commitment outlines how EmpowHR Consulting approaches inclusion, respect, and fairness in every client engagement. It reflects the standard we hold ourselves to, not just the values we describe.
Scope
This commitment applies to the clients we serve, the employees and candidates we may interact with through our work, and our own conduct as a consultant. It applies to every engagement, regardless of size, sector, or duration.
Our Commitments
In every engagement, EmpowHR Consulting commits to:
Deliver services without discrimination based on race, gender identity, sexual orientation, disability, age, family status, or background
Use respectful, accurate language in all client and candidate interactions, including correct names and pronouns
Advise clients on accommodation and inclusive workplace practice in line with current human rights legislation
Support hiring, onboarding, and performance practices that give every candidate and employee a fair and equal opportunity
Handle sensitive workplace matters, including complaints and accommodation requests, with fairness and confidentiality
Decline engagements that would require us to act in ways that conflict with these commitments
Accountability
As a CPHR and CCDP-designated practitioner, we hold ourselves to the professional and ethical standards of both designations, including ongoing professional development. This Service Commitment is reviewed and updated as our practice grows, so it continues to reflect how we actually work, not just how we intend to work.
Concerns
If you feel this commitment was not upheld during your engagement with us, please reach out directly. We take that feedback seriously and will address it promptly.
Contact us
Questions
If you have questions about this Service Commitment, contact us at jan@empowhrconsulting.ca.